Interpersonal skills are especially important in Information Technology, because purely technical skills are easily outsourced. I've become increasingly aware of this since I launched my technology services company, OptimWise, because although many aspects of IT are based online, real business is still mostly done "IRL" (in real life); where face-to-face conversations and other social skills are much more important. The best non-fiction books are those that leave me with a long to-do list of improvements I can start on right away; this mostly confirmed that I need to continue developing my social skills. Although I didn't learn anything life-altering, it does present a powerful case for how important interpersonal skills are to success. Many people who are book smart but lack emotional intelligence end up working for people who have lower IQs than they but who excel in emotional intelligence skills." Why EI is more important than IQ - IQ only accounts for 25% of your career success, at most. He also includes several comparisons of people who began with similar skills and backgrounds, but one person developed their emotional competencies while the other focused on technical skills. The 5 basic emotional and social competencies Self-awareness: Knowing what we are feeling in the moment, and using those preferences to guide our decision making; having a realistic assessment of our own abilities and a well grounded sense of self confidence.
One wonders where that comes from - until one discovers that the author happens to work for Hay/McBer. Self-advertisement in a book pertaining to present scientific findings? The book is at times so badly edited, as to be simply unintelligible. That in opposition to Daniel's Kahneman's book, which claims (with much more conviction) that intuition may, indeed, be useful (and correct) when it is a manifestation of a deep and prolonged experience, and can be spectacularly wrong when it is not (no forewarning is coming from Goleman).
The two main categories have five basic emotional and social competencies between them: I.Personal Competencies that determine how we manage ourselves a.Self-Awareness- knowing ones internal state, preference, resources, and intuitions (including emotional awareness, accurate self-assessment, and self-confidence) b.Self-Regulation- managing ones internal states, impulses, and resources (including self-control, trustworthiness, conscientiousness, adaptability, innovation) c.Motivation- emotional tendencies that guide or facilitate reaching goals (including achievement drive, commitment, initiative, optimism) II.Social Competencies that determine how we handle relationships a.Empathy- awareness of others feelings, needs, and concerns (including understanding others, developing others, service orientation, leveraging diversity, political awareness) b.Social Skills- adeptness at inducing desirable responses in others (including influence, communication, conflict management, leadership, change catalyst, building bonds, collaboration & cooperation, team capabilities) The book does a good job of emphasizing that at work, emotional incompetence can reduce everyones performance. I like how Goleman points out that these new understandings of the brains workings are important and need to be part of training. At least the book helps us understand what training is a waste- one being that people will change when theyre ready. As work changes, these human skills can help us improve ourselves and the capacity for pleasure, even joy, in the work we are doing in the Planning Branch and the rest of the district, even Corps-wide.
First printed nearly 20 years ago, this book's content can deliver around 50% relevance now I guess, given the mushroom-ing of "emotional intelligence" and other buzzwords that come with it for the last two decades. The second half is more interesting in how companies (again 20 years ago, not nowadays) trained their workers and their lack thereof in assessing the training outcomes.
I have been reading non-fiction, Working with Emotional Intelligence by Daniel Coleman. Resisting this despotic quality of moods is essential to our ability to work productively." Many companies are now providing training in emotional intelligence.
Golemans Emotional Intelligence was on The New York Times best sellers list for a year-and-a-half.